Privacy Policy for Smart Bongaon Municipal Staff App

Effective Date: August 20, 2026

1. Introduction

This Privacy Policy explains how CS TECHNOLOGY SOLUTION, as the technology service provider/developer of the Smart Bongaon Municipal Staff App, collects, uses, stores, processes, and protects information when authorized users access and use the application.

The Smart Bongaon Municipal Staff App is developed and published on the Google Play Store by Chandan Sinha on behalf of CS TECHNOLOGY SOLUTION for authorized municipal field operations associated with Bongaon Municipality.

The application is intended exclusively for authorized personnel, including municipal staff, field employees, drivers, supervisors, and other personnel authorized by Bongaon Municipality.

The application provides different features and access levels based on the user’s assigned role.

By accessing or using the application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described below.

2. Developer Information

Application Name: Smart Bongaon Municipal Staff

Google Play Developer: Chandan Sinha

Company: CS TECHNOLOGY SOLUTION

Municipal Organization: Bongaon Municipality

Website:
https://www.bongaonmunicipality.org/

Privacy Policy:
https://www.bongaonmunicipality.org/privacy-policy-for-smart-bongaon-municipal-staff-app/

Developer Contact:
support@cstechnologysolution.com

3. Purpose of the Application

The Smart Bongaon Municipal Staff App has been developed to support the digital management of municipal field operations and improve transparency, accountability, monitoring, and service delivery.

The application enables authorized personnel to perform different municipal activities according to their assigned roles.

These activities may include:

• QR code scanning
• Field inspection
• Public cleanliness monitoring
• Recording civic violations
• Capturing photographic evidence
• GPS-based activity verification
• Recording applicable fine information
• Online fine payment support
• Work status updates
• Submission of field reports
• Other municipal activities authorized by Bongaon Municipality

The application is not intended for general public use.

4. User Roles and Role-Based Access

The application provides role-based access.

Depending on the user’s authorization, different modules and information may be available.

Municipal Staff

Authorized municipal staff may use the application for:

• Field inspections
• Recording civic violations
• Capturing photographs
• GPS-based evidence collection
• Recording applicable fine information
• Updating field activities
• Other authorized municipal functions

Driver

Authorized drivers may use the application for:

• Receiving assigned municipal services
• Viewing service assignments
• Viewing service locations
• Starting assigned work
• Uploading work photographs
• Recording GPS coordinates
• Updating work status
• Completing assigned services
• Uploading completion photographs

Other Authorized Personnel

Bongaon Municipality may assign additional roles and permissions to authorized personnel based on operational requirements.

Users will only be provided access to the functions required for their assigned role.

5. Information We May Collect

Depending on the user’s role and the features being used, the application may collect or process the following information.

User Information

• Name
• Mobile number
• Employee/staff identification details
• Login credentials
• Assigned role
• Department or municipal assignment

Municipal Service Information

• Service booking information
• Service type
• Service location
• Assignment details
• Scheduled date and time
• Work status
• Completion information

6. Civic Violation and Cleanliness Monitoring

Authorized municipal staff may use the application to record civic or public cleanliness violations.

Depending on municipal rules and the modules enabled, violations may include:

• Public spitting
• Public urination
• Garbage littering
• No-parking violations
• Carrying or using prohibited plastic bags
• Illegal dumping
• Other municipal violations

The application may record:

• Violation category
• Photograph
• Date and time
• GPS coordinates
• Relevant citizen/vehicle or other information, where required
• Staff/member information
• Remarks
• Applicable fine amount
• Payment status
• Transaction/reference information, where applicable

The information is recorded for official municipal purposes and may be used for municipal review, enforcement, reporting, record keeping, and dispute resolution.

7. Camera and Photograph Permission

The application may request access to the device camera.

Camera access is required for authorized activities such as:

• Garbage collection verification
• Field inspection
• Service commencement verification
• Service completion verification
• Recording civic violations
• Capturing supporting evidence
• Other authorized municipal activities

Photographs captured through the application may be uploaded to the municipal server or associated backend system for official record keeping.

The application does not access the camera for unrelated purposes.

8. Location and GPS Information

The application may request access to the device’s location services.

GPS/location information may be collected when required for authorized municipal activities, including:

• Service execution
• Service commencement
• Service completion
• Field inspection
• Civic violation recording
• Location-based evidence
• Municipal activity verification

GPS information may include:

• Latitude
• Longitude
• Date
• Time

Location information is used to establish the geographical location of recorded municipal activities and evidence.

The application does not intentionally collect location information for unrelated purposes.

9. Fine and Payment Information

Where the municipal fine/payment module is enabled, authorized municipal staff may record applicable fines associated with a civic violation.

Citizens may be provided with an online payment facility to pay the applicable fine.

The system may process or record:

• Violation/reference number
• Fine amount
• Payment status
• Payment date and time
• Transaction/reference ID
• Receipt information

Payment Processing

Online payments may be processed through an authorized third-party payment gateway.

CS TECHNOLOGY SOLUTION and the Smart Bongaon Municipal Staff App do not request or intentionally store sensitive payment credentials such as UPI PINs, card PINs, or passwords.

Payment information required for transaction processing may be handled by the authorized payment service provider in accordance with its own privacy policy and security practices.

10. SMS and Notifications

The system may send SMS, push notifications, or other notifications relating to municipal activities.

Notifications may include:

• Violation information
• Fine payment confirmation
• Transaction status
• Operational announcements

Such notifications are used to communicate information relating to authorized municipal services and activities.

11. How We Use the Information

Information collected through the application may be used to:

• Authenticate authorized users
• Provide role-based access
• Assign municipal work
• Monitor field activities
• Verify service delivery
• Maintain municipal records
• Record civic violations
• Maintain photographic evidence
• Record GPS-based evidence
• Process or track applicable fine payments
• Generate reports
• Monitor employee activities
• Resolve complaints and disputes
• Improve municipal service delivery
• Maintain operational and administrative records
• Meet applicable legal or regulatory requirements

12. Data Sharing

We do not sell or rent personal information for commercial purposes.

Information collected through the application may be shared with or made available to:

• Authorized officials of Bongaon Municipality
• Authorized municipal employees
• Government authorities where legally required
• Authorized service providers supporting the operation of the application
• Payment gateway/service providers where required for payment processing
• Technical service providers operating under appropriate confidentiality and security obligations

Information will be accessed according to the user’s role and authorization.

13. Data Security

CS TECHNOLOGY SOLUTION takes reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Alteration
• Loss
• Destruction

Security measures may include:

• Secure authentication
• Role-based access control
• Server-side access restrictions
• Secure API communication
• Controlled database access
• Access monitoring
• Secure data transmission

However, no electronic storage or transmission system can be guaranteed to be completely secure.

14. Data Retention

Information may be retained for as long as reasonably necessary to:

• Provide municipal services
• Maintain official municipal records
• Verify field activities
• Maintain violation records
• Process payment records
• Resolve disputes
• Meet contractual obligations
• Meet legal, regulatory, or administrative requirements

Retention periods may be determined by Bongaon Municipality and applicable legal or administrative requirements.

15. Data Deletion

Because the application is an official municipal field-operation system, certain information may constitute official municipal records.

Accordingly, users may not be able to independently delete official work records, violation records, photographs, GPS evidence, or payment records through the application.

Requests concerning correction, retention, or deletion of official municipal records may be subject to the policies and procedures of Bongaon Municipality and applicable law.

16. Third-Party Services

The application may use third-party services necessary for its operation, including:

• Cloud/server infrastructure
• SMS services
• Payment gateway services
• Mapping/GPS services
• Other technical infrastructure providers

Such services may process limited information necessary to provide their respective services.

Third-party providers are expected to maintain appropriate security and confidentiality measures.

17. User Responsibilities

Authorized users are responsible for:

• Keeping login credentials confidential
• Using the application only for authorized municipal duties
• Providing accurate information
• Using camera and GPS features only for legitimate municipal activities
• Not sharing citizen or municipal information with unauthorized persons
• Not misusing photographs or location information
• Immediately reporting suspected unauthorized access
• Following applicable municipal rules and procedures

18. Misuse of the Application

The application must not be used for:

• Unauthorized data collection
• Personal surveillance
• Unauthorized photography
• Unauthorized access to citizen information
• Sharing confidential municipal information
• Falsifying municipal records
• Misrepresenting field activities
• Any unlawful activity

Bongaon Municipality may take appropriate administrative or legal action in case of misuse.

19. Children’s Privacy

The Smart Bongaon Municipal Staff App is intended exclusively for authorized adult municipal employees, drivers, and other authorized personnel.

The application is not directed toward children under the age of 18 and is not intended for independent use by children.

20. Changes to This Privacy Policy

CS TECHNOLOGY SOLUTION may update this Privacy Policy from time to time to reflect changes in:

• Application functionality
• Municipal requirements
• Data processing practices
• Security practices
• Legal or regulatory requirements

Any updated version will be published on this page with a revised effective date.

Users are encouraged to review this Privacy Policy periodically.

21. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the Smart Bongaon Municipal Staff App, please contact:

CS TECHNOLOGY SOLUTION

Developer: Chandan Sinha

Email: support@cstechnologysolution.com

Website:
https://www.bongaonmunicipality.org/

For matters specifically relating to municipal records, fines, violations, or municipal services, users may also contact the relevant department of Bongaon Municipality.

22. Acceptance

By accessing and using the Smart Bongaon Municipal Staff App, authorized users acknowledge that they have read and understood this Privacy Policy and agree to the collection, use, storage, and processing of information as described herein, subject to applicable law and municipal policies.

Last Updated: August 20, 2026

Application: Smart Bongaon Municipal Staff
Organization: Bongaon Municipality
Technology Provider: CS TECHNOLOGY SOLUTION