Privacy Policy for Smart Bongaon App

Privacy Policy for Smart Bongaon App

Effective Date: July 2, 2026

Introduction

This Privacy Policy describes how CS TECHNOLOGY SOLUTION  collects, uses, stores, and protects information through the Smart Bongaon Citizen App .

The Smart Bongaon App is developed and published on the Google Play Store by Chandan Sinha on behalf of CS TECHNOLOGY SOLUTION.

This application has been developed to provide citizens of Bongaon Municipality with a convenient digital platform to request and track municipal services directly from their mobile devices.

By using this application, you agree to the collection and use of information in accordance with this Privacy Policy.

Developer Information

Application Name: Smart Bongaon Citizen App

Google Play Developer: Chandan Sinha

Company: CS TECHNOLOGY SOLUTION

Website: https://www.bongaonmunicipality.org/

Privacy Policy: https://www.bongaonmunicipality.org/smart-Bongaon-app-privacy-policy/

Purpose of the Application

The Smart Bongaon Citizen App enables residents to digitally access municipal services without visiting municipal offices. Citizens can browse available services, place service requests, monitor their request status, receive notifications, and view their service history from a single platform.

The application aims to improve transparency, efficiency, and citizen convenience in municipal service delivery.

Citizen App Features

The Smart Bongaon Citizen App offers the following features:

• Citizen registration and secure login.
• Browse available municipal services.
• Book municipal services by selecting the desired service, preferred date, and available time slot.
• Request services including:
  • Vat Fot
  • Vat Cart
  • Water Tank
  • Cesspool Cleaning
  • Backhoe Loader
  • Excavator
  • Road Roller
  • Crane
  • Ambulance
  • Funeral Van
• Track the real-time status of submitted service requests.
• View complete service history.
• Receive notifications regarding booking confirmation, service updates, and completion status.
• View booking details, scheduled dates, assigned service information, and request status.

Information We Collect

Depending on the services used, the application may collect:

• Citizen Name
• Mobile Number
• Email Address (if provided)
• Residential Address
• User Login Credentials
• Service Booking Information
• Selected Service Type
• Preferred Date and Time
• Notification Token (Firebase Cloud Messaging)
• Application Usage Logs

Where required for specific municipal services, the application may also collect:

• Device Location (only with the user’s permission)
• Photographs uploaded by the user as supporting documents for service requests

Why We Collect This Information

The collected information is used to:

• Create and manage citizen accounts.
• Process municipal service bookings.
• Assign requests to the appropriate municipal department.
• Notify users regarding booking confirmation and service updates.
• Allow users to track service progress.
• Maintain service history.
• Improve municipal service delivery.
• Resolve complaints and support requests.
• Generate administrative and operational reports.

Notification Permission

The application may request permission to send notifications to inform users about:

• Booking confirmations
• Service status updates
• Schedule changes
• Service completion
• Important municipal announcements related to booked services

Data Security

CS TECHNOLOGY SOLUTION implements appropriate administrative, technical, and organizational security measures to protect user information from unauthorized access, disclosure, alteration, or misuse.

Data Sharing

We do not sell, rent, or trade personal information.

User information may only be shared with:

• Authorized officials of Bongaon Municipality.
• Government authorities where required by applicable law.
• Trusted technology service providers who support the operation and maintenance of the application under appropriate confidentiality obligations.

Data Retention

Personal information and service records are retained only for as long as necessary to provide municipal services, comply with legal obligations, resolve disputes, and maintain operational records.

User Responsibilities

Users are responsible for:

• Providing accurate information while registering and booking services.
• Maintaining the confidentiality of their login credentials.
• Using the application only for legitimate municipal service requests.

Children’s Privacy

The Smart Bongaon Citizen App is intended for use by the general public. Users under the age of 18 should use the application under the supervision of a parent or legal guardian.

Changes to this Privacy Policy

CS TECHNOLOGY SOLUTION reserves the right to modify this Privacy Policy at any time. Updated versions will be published on this page with a revised effective date.

Contact Us

For any questions regarding this Privacy Policy or the Smart Bongaon Citizen App, please contact:

CS TECHNOLOGY SOLUTION

Developer: Chandan Sinha

Email: support@cstechnologysolution.com

Website: https://www.bongaonmunicipality.org/

By using the Smart Bongaon App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.